Terms and Conditions
With the sending of an order THE CLIENT ACCEPTS THE FOLLOWING CONDITIONS OF SALE.
PREPARATION OF ORDERS:
All orders will be sent when the payment confirmation is received.
Orders placed before 1:00 p.m. will be sent that same day, orders placed after that time will not be guaranteed on the same day.
The bank transfer can take between 24 and 48 hours to be reflected in our bank account, to expedite the shipments you can send proof of transfer to [email protected]
Payments with Paypal and card are instantly reflected in our account.
- Orders over 90 euros net will be sent postage paid to any national destination within the peninsula and Balearic Islands.
- When the order is less than 90 euros, the shipping cost will be 4.95 euros for the peninsula and 6.95 euros for the Balearic Islands.
- Ceuta, Melilla and the Canary Islands have a shipping cost of € 30 for orders less than € 500, free of charge for orders exceeding this amount.
- For Europe the postage will be free exceeded 400 euros of purchase.
- The cost of shipping for orders under 400 euros to Europe is 18.90 euros.
CLAIMS, CHANGES, REIMBURSEMENTS AND RETURNS:
Any claim, return or exchange for product in poor condition will be handled by Mastoys provided it is made within a maximum period of 2 days from the receipt of the product by the customer, after this time no claim, exchange or refund will be accepted.
If the product must be changed due to an error by Mastoys or because it is defective, the shipping costs will be borne by Mastoys.
Claims must be made on the web, in the claims section.
Mastoys will reimburse by bank transfer the amount resulting from products not sent by mistake or those that are defective.
CANCELLATION OF ORDERS:
On the part of Mastoys:
Orders in the form of bank transfer payment have a maximum period of 7 days to be paid, if they are not paid within that period Mastoys reserves the right to cancel the order made by the customer.
On the part of the client:
The customer can cancel the order by contacting Mastoys by email or telephone, provided that the cancellation is before payment or delivery of the order.
If the order has already been sent and the customer decides to cancel the order, the shipping costs will be charged to both the outbound and return of the order to our warehouse.
All prices shown on this website are net, taxes will be included at the end of the purchase.
The clients of the Canary Islands, Ceuta and Melilla will not increase the amount of the order with taxes at the end of the purchase since the taxes will be paid in the customs clearance upon receiving the order.
European customers with intra-community VAT / VAT will be exempt from paying taxes at the end of the order, Mastoys reserves the right to check the data offered by the customer on the European portal of VIES.
The fact of acceptance of our general conditions of sale, implies, in case of litigation, submission to the jurisdiction of the courts and tribunals of Alicante, waiving its own jurisdiction.
Mastoys complies with the General Data Protection Regulations (RGPD), the client accepts and can consult the data protection section in the following link: Data protection